The staff were excellent!! The evening manager, young gentleman, wearing glasses, was absolutely excellent, very welcoming and professional. The hotel is very old, it definitively needs a major upgrade, the room conditions are not good, more like a two stars hotel, the location is excellent. Again hands down to all the staff at Hyatt in Buffalo. The room despite being very old; it was very cleaned.
Farnoush
luty 2025
The staff were very professional (don’t see that often anymore) The hotel was very well taken care of and clean . Even the entrance was very nice and well kept , valet service was very friendly and helpful . They had carts available for you to take your stuff ..right at the door. A very nice bar/restaraunt for dining with wonderful friendly staff. The room was nice ..needs a lil update nothing serious but comfortable, clean and shower was amazing!!!! They were pet friendly which made our trip easy , just wish they had a lil dog park near by but still nice.
Bobbi
lipiec 2024
The staff were incredibly friendly (valet, front desk, maids and restaurant staff), the hotel was clean and very centrally located.
Daria
kwiecień 2024
We came here for one night to watch a hockey game. I think it's a good room for the price you pay. Nice hotel on the track line. Easy friendly check in. Valet service is 29 dollars and simple. Parking across the road is around 21 dollars so we opted for valet. You can also text valet before you come down so that your vehicle is ready so that's a plus. Elevators were quick. The hotel room was clean and the beds were comfortable.
Kyle
styczeń 2025
Good location for what we needed and clean
Hope
luty 2025
Staff are extremely friendly. Very close to Keybank centre. Love the renovations. Very good food and excellent prices in bar, breakfast and at restaurant.
Liane
marzec 2024
Room was great. Great friendly staff
Lynott
lipiec 2023
We had the unfortunate experience of being caught in the US when all the borders were closed. Luckily we got a room here to wait it out. In the early morning someone thought it would be funny to call in a mass shooting report and they sent a swat team. Thankfully we did get to go home that day. The hotel staff were very compassionate and understanding. Very helpful in an unpleasant situation
Alice
listopad 2023
Large rooms, especially the suites, was lucky to get both joining rooms. Starbucks in the lobby. Lovely bar. Friendly and helpful staff. Comfy, huge beds. Good air-con. Stayed at part of our national hockey team they weee so accommodating.
Richard
wrzesień 2023
it was good.
Daniel
marzec 2023